Privacy Policy

Effective date: April 29, 2026

This Privacy Policy explains how Level Up Casino Canada (“Level Up Casino”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects information when visitors use this website, interact with our pages, follow links, read our content, or contact us. The purpose of this policy is to provide a clear overview of the information that may be processed during ordinary website use and to describe the choices available to visitors. By continuing to use this website, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of this Policy

This policy applies to information processed through this website and related online pages operated under the Level Up Casino Canada brand. It covers general browsing activity, technical website data, cookie-based information, contact information submitted through forms or email, and information connected with responsible gambling notices, editorial content, marketing links, and user support requests. This policy does not replace the privacy policies of third-party casino operators, payment providers, software providers, advertising partners, analytics vendors, regulators, or other websites that may be linked from our pages. When you leave this website, the privacy practices of the destination site apply.

2. Information We May Collect

We may collect information that you provide directly, information collected automatically when you use the website, and information received from service providers that help us operate and improve the site. The categories of information may include your name, email address, message content, communication preferences, device type, browser type, operating system, approximate location derived from IP address, referral source, pages viewed, buttons clicked, session duration, cookie identifiers, affiliate tracking identifiers, and other technical information necessary to maintain website security and performance.

We do not intentionally collect sensitive personal information unless you choose to include it in a message to us. Visitors should avoid sending identity documents, payment card numbers, account passwords, health information, or other highly sensitive details through ordinary contact forms or unsecured communication channels. If we receive information that is not necessary for the purpose of the communication, we may delete it or restrict its use.

3. How We Use Information

Information may be used to operate the website, deliver pages correctly, maintain security, respond to user enquiries, improve content quality, measure traffic, understand which pages are useful, detect technical issues, prevent spam or abuse, manage affiliate links, comply with legal obligations, and keep records where reasonably necessary. We may also use aggregated or anonymized information to evaluate website performance, improve editorial coverage, optimize page layout, and understand general audience interests.

When we use information for analytics, advertising measurement, or affiliate tracking, we aim to limit the information to what is necessary for the relevant purpose. We do not use information collected on this website to determine gambling eligibility, process deposits or withdrawals, verify casino accounts, or make decisions about user access to third-party casino services. Those activities, where applicable, are controlled by the relevant third-party operator.

4. Cookies and Similar Technologies

This website may use cookies, pixels, local storage, tags, and similar technologies. These technologies can help remember preferences, measure page performance, count visits, understand traffic sources, support fraud prevention, and track whether a visitor clicked a partner link. Cookies may be placed by us or by third-party providers acting on our behalf. Some cookies are necessary for basic website functionality, while others support analytics, advertising, personalization, or affiliate attribution.

You can manage cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, receive alerts before cookies are stored, or restrict third-party cookies. Blocking cookies may affect how some parts of the website display or function. Where legally required, we will request consent before placing non-essential cookies and will provide options to manage consent preferences.

5. Legal Bases for Processing

Depending on the nature of the information and the applicable law, we may process information based on consent, legitimate interests, contractual necessity, legal obligations, or the need to establish, exercise, or defend legal rights. Our legitimate interests may include website operation, audience measurement, security, service improvement, editorial management, affiliate reporting, and communication with visitors. Where consent is required, such as for certain cookies or promotional communications, you may withdraw consent at any time using the available controls or by contacting us.

6. Sharing of Information

We may share limited information with hosting providers, analytics providers, security vendors, email service providers, advertising and affiliate partners, professional advisers, regulators, or other service providers that support website operation. These parties may process information only for the purposes described in this policy or as otherwise permitted by law. We may also disclose information if required to comply with legal obligations, respond to lawful requests, protect rights and safety, investigate abuse, enforce terms, or complete a business transfer such as a merger, restructuring, or sale of assets.

We do not sell personal information in the ordinary sense of exchanging it directly for money. Some privacy laws may define certain advertising or analytics disclosures as “sale”, “sharing”, or “targeted advertising”. Where those laws apply, visitors may have the right to opt out of such processing.

7. Affiliate Links and Third-Party Websites

Some pages may contain links to third-party websites, including online casino brands, software providers, payment services, app stores, social platforms, or informational resources. If you click a link, the destination website may receive information such as the referring page, your IP address, device details, or tracking parameters. Third-party websites may use their own cookies and may collect additional information from you. We are not responsible for the privacy practices, security measures, account procedures, gambling policies, or content of third-party websites. You should review the privacy policy and terms of any third-party service before creating an account or submitting information.

8. Marketing Communications

If you subscribe to updates, request information, or otherwise consent to receive communications, we may use your contact details to send relevant messages. These messages may include website updates, editorial content, promotional notices, or information about services that may interest you. You may opt out of marketing communications at any time by using the unsubscribe option in the message or by contacting us. We may still send non-marketing messages where necessary, such as replies to enquiries, administrative notices, or legal updates.

9. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law. Retention periods may vary depending on the type of information, the reason it was collected, operational needs, legal requirements, and dispute resolution considerations. Contact messages may be retained for recordkeeping and support purposes. Analytics data may be stored in aggregated or pseudonymized form. When information is no longer needed, we will delete it, anonymize it, or restrict access to it.

10. Security

We use reasonable technical, organizational, and administrative measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure hosting, monitoring, software updates, encryption where appropriate, and internal procedures for handling information. No website, network, or storage system can be guaranteed to be completely secure. Visitors should use caution when sharing information online and should avoid sending unnecessary sensitive information.

11. International Transfers

Our website, service providers, analytics tools, and partners may process information in countries other than your country of residence. Data protection laws in those countries may differ from local laws. Where required, we use appropriate safeguards for international transfers, such as contractual protections, technical measures, or reliance on legally recognized transfer mechanisms. By using the website, you understand that information may be processed in different jurisdictions for the purposes described in this policy.

12. Your Privacy Rights

Depending on your location and applicable privacy law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of information, restriction of processing, objection to processing, data portability, withdrawal of consent, or information about how your data has been used or shared. You may also have the right to lodge a complaint with a privacy regulator. We may need to verify your identity before responding to a request. We will respond within the timeframe required by applicable law.

To exercise privacy rights, contact us using the details provided on this website. Please describe your request clearly and include enough information for us to identify the relevant records. We will not discriminate against visitors for exercising privacy rights.

13. Children and Age Restrictions

This website is intended for adults who are legally permitted to access gambling-related information in their jurisdiction. We do not knowingly collect personal information from minors. If you are under the legal age for gambling-related content in your location, you should not use this website or submit information to us. If we become aware that we have collected information from a minor, we will take reasonable steps to delete it.

14. Responsible Gambling and User Safety

Our website may publish information about online casino products, promotions, responsible gambling tools, account limits, self-exclusion, and support resources. Any information you share with us in relation to responsible gambling concerns will be handled with care and used only for the purpose of responding to the enquiry, maintaining appropriate records, or complying with legal obligations. We do not provide medical, financial, legal, or crisis counselling. If gambling is causing harm, visitors should seek help from qualified support organizations and use the safer gambling tools provided by licensed operators.

15. Do Not Track and Preference Signals

Some browsers and devices offer “Do Not Track” or similar privacy preference signals. Because there is not always a consistent industry standard for responding to these signals, our website may not respond to every browser-based signal. Where legally required, we will honour recognized opt-out preference signals or provide other methods for visitors to manage tracking preferences.

16. Accuracy of Information

We aim to keep privacy information accurate and up to date. However, website features, service providers, legal requirements, and business practices may change over time. If there is a conflict between this policy and a specific privacy notice provided at the point of collection, the more specific notice will apply to that particular processing activity.

17. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, website features, service providers, or business practices. When we make changes, we may update the effective date at the top of the page. Material changes may be highlighted on the website where appropriate. Continued use of the website after an updated policy is posted means that you acknowledge the revised policy.

18. Contact

If you have questions about this Privacy Policy, the way information is handled, or your privacy rights, please contact us through the contact details available on this website. When contacting us, avoid sending unnecessary sensitive information and include only the details needed for us to respond to your request.